I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. I warn you, do not. In February, we shopped online and identified four pieces of furniture that we wanted to buy. Guess what? Pick up from our warehouse in Culver City. Our house is still in progress, but I won't purchase another thing from this store. I really appreciated that they brought shoe covers to wear inside so that their shoes didn't leave any marks on the floors. It actually arrives Friday and I couldn't be happier. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. Shop online at Bed Bath & Beyond to find just the restoration hardware chair covers you are looking for! Communication with seller is excellent. My review is for Cynthia who made my Saturday. Anybody would interpret that as this as a paid return slip! Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. The THIRD table has a bent leg. Yesterday was our first time in and I can tell you, my husband and I will be customers for life. Their sofas start at $2,300 and can go up to $15,000+. If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. . With powerful tools and services, along with expert support and education, we help creative entrepreneurs start, manage, and scale their businesses. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Page 1 of 3. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. Devyn Tufted Daybed - Oak $3089.0 - $4829.0 Regular $2316.0 - $3621.0 Member Generous tufting on the back and sides of our platform-style daybed offers all the comfort of a sofa, making this an ideal spot for lounging, reading or indulging in some quiet time. One person is filling the doggy water bowl while another girl is talking non-stop about her love of dogs and how she wants to own 5 dogs some day. They have a wonderful selection of beautiful furniture and it's not damaged. $59.78 shipping. (Points!) If it were my business, he would be fired. Martha Hacking was awesome! We want you to love your piece. Hands down the best RH store. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! Requested Service Type(s) White Glove. I will be back for more. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy. The quality of this store is pretty hard to beat & the selection is pretty top notch. They can even look at inventory availability and have dates when it will be sent out and still can't get it done. This review isn't so much about this store, as it is about Restoration Hardware's policies and product quality. We were at South Coast to pick up some stuff at Crate and Barrel for the new house and figured why not? I waited a bit for this but it was worth it 100%. They don't carry inventory here anymore. What a garbage policy for a bunch of damaged junk. But everything is of a great quality, so if it's something that you can afford, you should do itand know that you'll make me jealous. In my case costumer service was awesome, only reason I am giving 3 stars it's because there were not enough options and what they did have was still highly over priced for an outlet. He dismissed us to walk around and look. I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. They went above and beyond to help me. Local Pickup. This week it's a coffee table, which I bought as an "in stock" item, purportedly in So Cal when purchased and ready for delivery. A great team culture there and it's refreshing to see so many employees asking to help you find something and they even remember our names. I sort of half heartedly explained the situation, sort of expecting the same lack of interest in response, but was very pleased to see that she was different, better. It's "Made in China" garbage! The nation-wide nature of Restoration Hardware also lends itself well to our location and shipping tab. A+! If you like beige, off-white, gunmetal gray, vanilla, eggshell, ivory, etc., you'll feel at home. Had the worst customer service coming here. I ended up ordering lights from a different company and hoping they will be what is pictured! Twice I wasn't happy with the dining table I had picked out (same table different sizes) and Kim allowed me to return them each time until we choose a completely different table that I absolutely love! This place is a joke. We enter the store looking for two items Had the worst customer service coming here top online furniture alternative, Arhaus. I now have to paint the metal hardware to match my decor. Highly recommend! I will never shop here again, and I will be warning others all across the Internet about them. Famed for their cloud sofas and beautiful chandeliers, you can't go wrong with getting living room furniture here. Salesman: It only comes in two. Such a big part of the process for me. However, I give this tub "0000" or no stars if I can. Original Price $3,416.00 See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. We were told we had three months to take delivery. Meadow Blu Chris Loves Julia x Loloi Humphrey Rug | $319. We had to jump through several hurdles and had a lot of difficulty placing our order. These guys will be out of business if they can't get the delivery chain under control and have the ability to actually get product that is not damaged to the customer. David, Shahpar, and Kelly- thank you for being so so kind and helpful!!! If you like quality furniture it's worth your time. Given that sales are final it's still a pretty big decision to make. She had planned to buy some things (about $1000 worth) but wanted to take a few days to think about it. With this, and feeling despondent, I gathered my daughters and walked out. Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. We take high-resolution photos from many angles, so what Try Pottery Barn or CB2. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. May all benefit! You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. Great products but awful customer service. I have to wait for all the back orders and the defected item to be fixed. It turns out that it was $24.99 and it came in five different options. Final sale!! Beautiful couch. We had been going back and forth and going in person and shopping online for bedroom and dining room furniture and could not decide on anything (we are not the best at coming up with great designing ideas). Thanks Martha! Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. 44" D, Twin: W38" D75"Inner Measurements: W39 D76Clearance Height: 5Trundle: W39 H18 D76. They said they would come between 5 and 6 pm. you see is exactly what youll get. I walk out discouraged and couchless every time. Three months later the new sever-footer arrived and was way off color-wise! $200. The night before delivery, I received a phone call giving me 2hr. Really???? When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. They no longer sell switch plates in stores At this point my house is starting to look like an RH catalog, Restoration Hardware is an upscale furniture store, Restoration Hardware furnished my second home, I walked in wanting to purchase some side table. Only one went smoothly. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. What did the RH team do? What is not to love about this place?! I inherited these from a showroom. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. Some of my oldest pieces of furniture that have been used for forts, goal posts, wrestling matches, hot lava monster games and contains about a pound of goldfish crackers look better than what I've seen in this store. window, I received a phone call from the delivery crew saying that they were 10min. Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. They seems to sell mostly furniture and chandeliers. I was holding off on this review because I thought she would call me back and return some of the shipping costs. Restoration Hardware Schoolhouse Side Chair. Ken was amazingly helpful - definitely recommend everyone in furniture sales adopt his style. Choose from 7 different colors and keep your furniture protected from the outdoors in style. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. The first issue: Prices. Art and prints. Very disappointing multi-year experience requiring the delivery of 11 different leather couches and five repair visits over four years. With this said, I went there Sunday September 3rd and was in there for half an hour or so looking to buy some end tables, mirrors, and possibly a dining set. So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. There are promotions such as 40% or 50% off the entire store. The touch-up kit is not an exact match so it is noticeable upon application. Unbelievably snobby sales people. This is absolutely nonsense, I won't give even one star. I kept escalating the issues and the response time was awful. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Search all designers of Art and prints in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features As far as the discount is concernedit depends on you and your budget. (10% off). NEVER STEPPING FOOT IN THIS RIDICULOUS PLACE AGAIN. Share. I had to order these stools, because our island counter is an usual height and these stools fit our counter. Fill out the requested information. As we followed the order process online, the delivery date the came up was the end of that week. Terrible corporation with zero social responsibility (10 pounds catalogues sent arount) and semi-criminal membership techniques (no notice of renewal, charging credit cards). Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos Imagine the stupidest men and women on earth being put in charge of a furniture store. Buyer Beware when buying here. Est retail: $1,048 | 20 % off. Not sure this is the consumer experience they're going for, but it was vivid. I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. I approached her just to buy yet another leather sample, this time, Vintage Cigar. Everything here is absolutely stunning & wont let you down! If you think you are the Tom Ford of furniture then you are horribly mistaken. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. It included lounge chairs, loveseats, armchairs, dining table and dining chairs. I get most of my furniture from Restoration Hardware. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. Original Price $30.00 I think the best buy in the store is the beautiful high-quality Turkish towels. without sacrificing quality of workmanship. 465 California Street I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. All this aggravation for $17,000. If Restoration Hardware gave a s@#$ they would notice something is wrong with this place and fire the entire staff and start over with employees who actually cared about their brand and products. Add To Cart. I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. RH even has trendy restaurants featuring their upscale designs at 8 of their locations including rooftop restaurants at their New York, West Palm, Columbus, and Minneapolis locations. I'm a big fan of Restoration Hardware, but I only shop online because the store always frustrates me. Another three months. Hershey, PA. $50 $75. We agreed. The popular Danish brand with its functional furniture loved by design enthusiasts across the globe is here. The customer service is good--when I've had problems, they have been responsive. Free shipping available When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. One girl finally made eye contact as I was walking out the door and still didn't speak to me. Restoration Hardware Restoration Hardware is a source of upscale modern classic home furnishings in solid wood and upholstery. Style has no bearing on the structure or materials. We couldn't believe it! Finally, a price came up on her iPad. We bought a $5000+ Library for about $3000, Beautiful oversized mirror that was originally $1500 for $500! I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. These posts are some of my favorite posts to write. Our finely tuned search tools help you sort by color, style, cost, and more. What ?! Thank you Sonia & Thomas! Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. They have high turn over. In fact, they went above and beyond to make sure that we are taken care. Seller's Notes: Amazing daybed. Can we turn on some lights so I can see, mom? We'll be back in for our chairs :). However, we got a call at the end of that week, while we were 50 miles away to say that the delivery of two of the pieces was on its way. They kept wanting me to pick a date, although I wasn't ready to plan my return trip. 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