If your flight was booked between 17 September 2021 and 30 April 2022, Jetstar will waive the change fee. Options for mobility and medical assistance and first-time flyers. Yes. Find out more about inflight dining, entertainment, seat maps and more. Yes, you can choose to use your Qantas Travel Credit to pay for your travel booked on American Express Travel Online, which may include additional charges such as airline surcharges and taxes. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, How to redeem a Qantas Flight Credit on qantas.com. Yes, you can. Once you commence using your Flight Credit, the fare conditions from your original booking no longer apply, except the cancellation conditions, which continue to apply unless the cancellation policy of the new booking is more restrictive. A place for managing jetstar account information and club jetstar membership. The minimum Points required to redeem a hotel stay via Rocket Travel Hotels is 2,000 Velocity Points. Probably the best option is to try booking the route with you voucher to see if the desired flight comes up as an option. How can I use my Qantas Pass? We have extended the expiry dates for vouchers issued due to COVID-19 to allow you more time to book. If you dont use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare conditions permitted a refund, and your refund request was submitted prior to the expiry date. Any amount not redeemed in that booking will be lost and no credit will remain, If the voucher is transferrable the person named on the voucher can transfer it to another person and does not need to be a passenger in the booking. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Anyone of any age can sign up. All bookings made through this platform are subject to Rocket Travel terms and conditions. Singaporean Travel Agent Licence No: 02495. I would be very wary purchasing it, nothing worse than having your ticket void due to jetstar not accepting the voucher. This amount is then subtracted off the total left to pay. Get ready for your big adventure with our dedicated family section. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers By multi-use, we mean that the vouchers can be used across multiple bookings. To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. JavaScript is disabled. Unlike other frequent flyer programs, it's free to be a Velocity member. Any subsequent vouchers will be sent to the email address supplied. You can use your Points to cover a partial amount or the full amount of the car rental rate including taxes and surcharges. Unfortunately, the Qantas Travel Credit will be forfeited. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. Yes, you can. Jetstar is the first low fares airline in the world to partner with the accommodation leader. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Qantas Customer Care Vouchers terms and conditions. Making the holiday budget go further is also key, with 79 per cent of Aussies stating value for money is the most important consideration when booking their trip. Download our free online tools for individuals with dexterity limitation. All members in a booking must individually register and include their Qantas Frequent Flyer number in their booking to be eligible. With our interactive map it's easy to plan your next trip using money or Qantas Points. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. You can use part of the voucher value on one booking, and any remaining credit towards another booking. You will still be able to use this voucher by placing that name as the contact on your new booking. Redeem your Qantas Travel Credit against your booking. Restaurant and hotel reviews, photo galleries and travel articles. The Jetstar policy on cancelled flights for flexibility bookings does not apply on free tickets like those of kids fares. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If you booked through a travel agent or third-party websites (eg. I regularly get vouchers from jetstar - all but one had to be used by me only, the one I was able to share with someone else they had to be related. We believe the journey should be as exciting as the destination. Before booking any international flights and before you travel, check current Australian Government travel advice on www.smartraveller.gov.au. Book 10 or more passengers travelling to the same destination. Flight Credits are valid until the expiry date shown on your Flight Credit, unless an extension has been applied. If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. The person named on your credit voucher must either be a passenger travelling on the new booking or listed as the booking contact. Things happen, and when they do you may need to know how to change your travel plans. Your voucher should be created in the same name as the booking contact on your original booking. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. If you don't use the full value of your Flight Credit in one transaction, and the remainder is more than $2, a new Flight Credit will be issued with the same expiry date. To be eligible, part or full payment must be made with a Qantas travel credit (including Flight Credit, Qantas Pass, Qantas TravelPass and Qantas Credit). Qantas Flight vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points. To see if you can apply for a refund, refer to the applicable terms and conditions for more information. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. Refer to the. You can transfer your gift card to someone else. Any subsequent vouchers will be sent to the email address supplied for the first adult listed on the voucher. In most cases, this reference is the same as your original booking reference. A program joining fee usually applies, however you can join free here. Youll need to request your Flight Credit before your scheduled date of departure. Can I use my Flight Credit for Multi-city and Jetstar bookings? If you are booking a car for someone else, please ensure the passport or photo-id presented at vehicle pick up matches the drivers name you indicate when you confirm your booking. Non-refundable and cannot be used for multi-city, Classic Flight Reward or Points Plus Pay - Flights bookings or redeemed for cash or other goods or services such as additional baggage or seat selection. If booking on jetstar.com, you will need to enter your voucher number on the Review and pay screen. Airbnb has changed the way a large number of Australians travel in the last few years, particularly Jetstar customers travelling on holidays. Browse our airport guides and lounge network information. Jetstar Japan Co., Ltd. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. I requested a credit voucher when can I expect to receive it? Compare and book travel insurance for your next trip. Vouchers will be valid for 12 months from the date of issue and must be redeemed before the expiry date shown on the voucher. Designed for small to medium businesses. Apr 27, 2015. Your order number will appear on the next screen, indicating the transaction has been successful. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Manage booking; Manage booking; Seat selection. How do they work? Jetstar will collect information about you and any other person named in the booking so that it can issue this Voucher and, when redeeming this Voucher, can process the travel arrangements. Can I use my Flight Credit for Multi-city and Jetstar bookings, The most restrictive cancellation conditions will applyfor bookings made with your Flight Credit; refer to the. Copyright 2023 American Express Company. With our interactive map it's easy to plan your next trip using money or Qantas Points. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. No change fees will be charged if you have received a Flight Credit because Qantas cancelled your flight. If you no longer need to travel together, you can separate passengers from your booking online. Our flights are generally made available around 12 months in advance, so youll will have even longer before you need to travel. On the 'Payment' page, select the 'Qantas Pass' option on the payment panel. The new partnership follows a similar partnership between Qantas and Airbnb late last year. You can use your Qantas Travel Credit towards any eligible international or domestic Qantas flight (i.e. *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. Select the Use a voucher or gift card option on the payment page. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Let us do the work for you Find out if you are owed compensation for a disrupted flight Check Your Flight Similar airlines Get compensation from Qantas Airways I would guess this would require the booking system not kicking you off to the Jetstar website, which happens when you select all Jetstar flights on the Qantas search. Choose products frompopularbrands like Dyson, Bose, Apple, Samsonite, Swarovski, and gift cards from Rebel Sport, Westfield andmany more. This partnership between Jetstar and Airbnb makes it even easier for Australians to book low fares flights and homestay accommodation for their next holiday. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. Options for mobility and medical assistance and first-time flyers. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. No, if youre eligible to receive the complimentary Qantas Club Lounge Invitation benefit, you will need to make the eligible Qantas purchase directly from Qantas.com.au. Redeem Velocity Points with thousands of properties worldwide. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Depending on the number we are processing at any given time, there may be a slight delay. Book your perfect holiday with a flight and accommodation package. Reward Seats or Any Seats. If you need further assistance please view our ' how to ' guide on using your Qantas pass. When you make a booking using this voucher your travel dates must be on or before 31 December 2023. Save. When cancelling your booking online, you may be presented with the option to request a Flight Credit. JavaScript must be enabled to experience all the features in the website. All bookings made through this platform are subject to Rocket Travel terms and conditions. Begin your travel search for a domestic or international Qantas flight through American Express Travel Online. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. If you dont use the full value of your Flight Credit in one transaction, and the remainder is more than $2, a new Flight Credit will be issued with the same expiry date. Any additional charges paid for onboard services will also be included in the voucher. eGift Cards - Allow 72 hours from the time of purchase before eGift Cards can be redeemed. If you qualify and register for multiple bonus Qantas Points offers for the same flight segment, the highest value bonus offer will be applied to each individual qualifying segment. Enjoy peace of mind with free cancellation up to 48 hours prior to pick up. Earn Qantas Points when riding with Uber to and from eligible Australian airports. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. If the amount of your booking exceeds the value of your Webjet Gift Card you can pay the difference with your credit card, PayPal account or another Webjet Gift Card. Points cannot be earned on redemption bookings made with Points or a combination of Points plus pay. From adventure holidays to cultural experiences, be inspired with ideas for your next holiday. Webjet Gift Cards can be redeemed on flights, holiday packages and hotel bookings*, and, best of all, offer a three-year validity for ultimate booking flexibility. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). The Voucher cannot be redeemed solely towards payment of Jetstar Holiday products when a flight is not included in the same transaction. When will my Qantas Travel Credit expire? 1. Enjoy peace of mind for your next holiday or business stay with free cancellation on selected hotels. Fly with us and discover the Qantas difference. Jetstar and Airbnb have today announced a partnership that will allow customers to book Airbnb accommodation alongside low fares flights atJetstar.com, helping holiday-makers feel more at home. This topic has been closed to new posts due to inactivity. Ways to check-in for your flight including online and on your mobile. Credit voucher. Discover how you can start earning great rewards and savings simply for running your business. We pay respect to Elders past, present and emerging. Booking must individually register and include their Qantas Frequent Flyer program including new partners, new and... Towards another booking individually register and include their Qantas Frequent Flyer number in their booking be... Your perfect holiday with a flight Credit for Multi-city and Jetstar bookings or combination. 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