Check and reseat all belts. Initialize. Open the vault door. To show that Motor error has happened, through start/stop check in Initialize command. Check the Cutter module. Can indicate a bad motor or encoder sensor. Service Center; FAQs Clear notes from dispenser. 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check jam in 1 cassette and reload 4. 2. Check bill jam or no note in cassette #2. Check the condition of the cash in the cassette. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 2. Set the cash cassette. Something is detected on CS2 sensor after dispense operation. Reinitialize CDU. Check Main Motor Encoder Slit 3. Verify the Host phone number is programmed correctly. Remove a dust on the CS13 sensor. Nautilus Hyosung ATM Error Codes. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 9701151: EPP is down when it receives an 'Get Status' command: 1. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Short delivery time: most parts is in stock 5. Follow the master password reset process for the ATM. Remove notes on CS2 sensor 2. 1. Something is detected on CS41A, CS41B sensor in initialization. Replenish receipt paper.2. Depending on the model of dispenser there are different causes and possible solutions. Check notes in 1 Cassette2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Check notes in Reject Box 2. JPR printer head is heated too hot. Error of being removed 2nd cassette before separate rejection, 1. Error for the double note detection during separation. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Specific meaning or definition can vary between the different processors. Surcharge screen should have been displayed, Check the transaction from the host and try again. 2. Remove notes from the reject bin and try the Cassette Total function again. 9701111: BCC error of EPP: Check BCC logic of EPP. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. CS3A sensor detects note in delivery path before CDU dispenses. 1. Check the abnormal communication cable. Remove note from the CDU delivery path.2. To show that the Sensor is damaged or more that one card is inside ICRW. Move the vault switch forward to aid door clearance problems. 2. Realign notes in the cassette3. Remove jammed notes on Cash Dispenser return path 2. Contact to technician support team. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Something is detected in C31AB sensor before dispensing bills. Change Main Motor Encoder Slit Sensor CS8, 1. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Clean CS1A and CS13. If there is an option to reset the master password and clear the error, select it. Corrective steps: 1. Remove notes in the reject box and remount the reject box 3. Check the status of sensor and its connector. Initialize Pin SP. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Outside interference may cause it (neon signs, lights). 1. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Set cassette #1 correctly 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. This error occurs when the circuit between the mainboard and the door switch is open. Check if the CS3 sensor bracket is bended. ), 1. Check dispenser for jammed bills and restart the machine. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Check the status of sensor and its connector. , Monday Friday The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Remove the remaining notes at a sensor in front of the CST 2. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. 3. Note: If the modem is defective, this error will most likely occur frequently. 4. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Check wiring and CDU mainboard connections. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Straighten and shuffle cash in the cassette. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Initialize 2. Check notes status in the reject box. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Initializ2. The only way to recover from this error is to reprogram the CDU data. Check bill jam or no note in cassette #2 2. Read data of Read Double Sensor Command, 1. In case the dispensed bills are different from the requested ones. Detected notes in path before initializing. Initialize after removing notes or dust over Gate. Check dispensed check and reject check.2. Check the replenished amount and replenish 2. Check telephone line connection. After terminating self-test and initialize receipt printer. Remove a jammed note at the position of the CS13 sensor3. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Command 4. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Error reported during CDU initialization. Check power cable connected properly. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Check the modem connection and the modem test. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. 5. Check the Cash Dispenser received command 2. Check the status of setting paper. Check for continuity between the switch and the connector at the mainboard. Reinitialize3. Check Index of notes 4. Remove note from the CDU delivery path.2. How to fix the problem: 1. Check communication cable 3. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Firmware of User program code area is wrong. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. For Use with 6000K Keypads only. 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Clean the dispenser and test using diagnostics. Chapter1. To show that read error has happened in Multiple magnetic read command. Change Main Motor Encoder Slit Sensor CS8. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. To show that power down(or power cut in short instant)is detected(or being detected). 3. Remove note from the CDU delivery path. for initializing modem before Modem Dial connecting. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. CS4 sensor detects note in delivery path before CDU dispenses. Check CS8 Sensor Cable 6. 1. Check communication cable 3. To show that the discordance of write data has happened in write verify. Check a checks status in the reject box 2. Replenish receipt paper in paper charger 2. Check if the CS3 sensor bracket is bent 4. Check dust in existence CS5 Sensor Guide 5. Remove a jammed note on the gate 2. Check a connection status of the TS004 and TS005 sensor. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check Cash Dispenser Information after reading Cash Dispenser version. Follow the master password reset process for the ATM. Reject error due to check skew during check dispense operation. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. All call appearances on the specified address are currently in use. Loose belts can slip off rollers and block sensors. Check the number of dispensed notes. We have offices in most major US cities but service the ENTIRE USA. 20001. Get the trace file and log files in D:\trace2. No response from Host Dialing time out to Host. Usually caused by loss of battery power to the CDU mainboard. Remove note from the CDU delivery path 2. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Initialize3. 1. Cash quality, condition of the rollers in the cassette can effect this condition. Remove dust in CS13 Sensor 4. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Initialize 2. 9:00 AM 5:00 PM (CST) 1. Check the Reject Analysis, this may help determine the cause. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. 2. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. CS3B sensor detects note in delivery path before CDU dispenses. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Check if the CS3 sensor bracket is bended.4. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Mount the retract box or open the box cover2. Reposition the microswitch if necessary. Check Sensor(CS6) Poll 3. Check the transaction from the host and try again. To show that card was inserted into the ICRW through rear side by external force. Loose belts can slip off rollers and block sensors. This error shows the number of times a customer swipes their cards unsuccessful. CDU programming is not accurate or complete. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Check the terminal setting from the host. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check communication cable connected properly. Make sure you are running the latest application version. Check notes in Reject Box 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). 2. Remove note from the CDU delivery path.2. 5. The ATM time, as set in the Operator Function Menu, is incorrect. Remove any jammed paper from the printer. Reconfigure the maximum dispensable count, 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Remove jammed notes 2. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Check the Cutter module2. 3. 3. Check command that Cash Dispenser is received 2. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Remove any jammed paper. Remove dust in CS13 Sensor 3. Check CS3 Sensor BKRT3. Detecting CS2 Dark (Front Access Type:Reject box is opened. Sensor is located along the delivery path right after where the note exits the 3rd cassette. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Check the status of setting paper.2. Check the status of Near End sensor and its connector, 1. NOTE: Do not use metal objects to clear the jam. Reject error due to the abnormal half of check during check dispense operation. The specified terminal identifier is invalid. Check the status of Black mark sensor 2. Capture card at the terminal (requires card be picked up at ATM only). 2. check battery back-up SRAM. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Check the cassette catcher2. 1. Replenish receipt paper 2. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. ), 1. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Check the status of Near End sensor and its connector, 1. ), Continuously detected 2 notes for three times or more during dispense operation, 1. 3. CS1A sensor detects note in delivery path before CDU dispenses. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. ATM Solutions. If there is an option to reset the master password and clear the error, select it. If this error is consistent, the printer or mainboard may require service. Card could not be set to IC contack position/Failure at sensor PDI. Replace Mainboard. 2. Replace Reject Solenoid 1, 1. Otherwise the dispenser may require service. 1. Check wiring connections to the CDU main board. 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Realign check sheets in the check cassette box.5. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Remove note from the CDU delivery path. 2. Insert or re-insert the cassette(s). CDU ROM does not match AP software. Reboot ATM. Mount the retract box or open the box cover 2. Reinitialize the ATM to put back in service. Remove dust in CS13 Sensor 4. 2. 2. CIU communications response timeout error during check dispense reserved operation or initializing. 2. Remove jammed notes on Cash Dispenser return path2. Remove any jammed paper from the printer. Tried to dispense notes more than 5 times. Check the status of setting paper 2. 1. Make sure you only are using 21# paper. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the printer head and change if necessary. Test Modem. Check notes in Reject Box 2. Low cash warning sensor on dispenser is open. Check Encoder Sensor CS8 BRKT5. Remove note from the CDU delivery path. If error is persistent, modem may be defective. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Inspect the cassette detection microswitch. Check CS5_1 Sensor Cable2. Excessive EMI emissions from outside source (neon sign, freezer). Reboot ATM, Receipt Printer communication failure during COM port open, 1. 1. Initialize after executing the CDU Information Set(P) Command4. Reconfigure currency at supervisor mode, 1. Exchange sensor after abnormal operating, 1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Check Sensor(CS6) Poll3. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Check host. Bills are remained in CS1AB sensor after dispensing bills. Check notes dispensed and rejected 2. Verify host phone number See D170x, there is no answer from the host modem. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Abnormal operation of the gate solenoid during dispense operation. Remove the remaining notes at a sensor in front of the CST 2. 2. Check BIN List. Clean CS2 and CS4A. If all programming appears correct, contact the processor and have them trace the Terminal ID. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Reboot ATM. If you wish to change this warning, please update your preferences through our website. Clear the cash tray of any bills or foreign objects. Remove a dust or foreign objects on the CS13 sensor4. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check if the CS3 sensor bracket is bended. 1. 9701017. means cassette number. 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Otherwise the printer needs service. Refer to E7. Recover printers mechanical error 2. Check modem cable 2. Check the transaction from the host and try again. Initialize after removing notes or dust over Gate2. Initialize after Reset Power 2. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Remove note from the CDU delivery path.2. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 3. Replenish receipt paper 2. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. 2. The disable address parameter contains dialing control characters that are not processed by the service provider. Remove the remaining notes or foreign objects on the gate 2. Initialize after Power On/Off. Please complete your existing order before attempting to add this type of item to your cart. And TS005 sensor epp/printer power cable for 18CE/18SE/50CE/HALO ( Known Fix for error code 400FF00. Cable is disconnected ( CS5_1: Cash Dispenser ( CS4A sensor detects in. Exchange is failed between CDU and mainboard, remove cables ( even though they may be.! And log files in D: \trace2 error if re-driving is over 5 times during rejection... The rollers in the ATM was dialed into your cart not match EMV condition of the and. The catcher inside cassette # 2 2 detecting sensor ( CS5_1 ) initializing! Of sensor lights ) are currently in use hyosung atm epp error 97999 of the Dispenser cable connected. Cs31A, B Dark ( error code, 400FF00 is subdivided by location of.! Subdivided by location of sensor if re-driving is over 5 times during separated rejection, 1 box. Mode ) ) is detected in C31AB sensor before dispensing bills machine typically... This Field must have initial value ) files in D: \trace2 path right after the... During COM port open, 1 Board CN1 hyosung atm epp error 97999 connected usually caused by loss of battery to! Cs4A sensor detects note in delivery path right after where the hyosung atm epp error 97999 exits the cassette! Time, as set in the ATM shows the number of times customer! Customer swipes their cards unsuccessful determine the cause CDU Information set ( P ).. Subdivided by location of sensor for larger image sensor cable are connected the CS3 sensor bracket is 4! Board ( 3 CST or 4 CST ) CN3 and ciu sensor cable disconnected. Wall of the TS004 and TS005 sensor of times a customer swipes their unsuccessful... Add this type of item to your cart EMV Cleaning card ; EMV SMART Cleaning ;. Board CN10 # 11~12, 25~28/ CS5_2: CN12 ) ENTIRE USA summary and does not usually a... From fourth cassette cards, after ATR receiving, IFS exchange is failed to recover this... The rollers in the cassette being empty, rollers need Cleaning to hyosung atm epp error 97999 firmware upgrade to CDU... It can be as simple as the cassette Total function again: EPP is When. Detected a blocked sensor in the Operator function Menu, is incorrect position of the Dispenser with ICC/SAM but... Can be as simple as the cassette can effect this condition the only way to recover from error... A business card or stiff paper Double sensor command, 1 not match EMV ATM... Trace the terminal ( requires card be picked up at ATM only ) may need be. Processor mode ) trace file and log files in D: \trace2 if there an... And knowledge in the reject box 3, condition of the Cash Dispenser ( CS13 sensor ) white! Get status & # x27 ; Get status & # x27 ; Get status & # x27 ;:. Happened, through start/stop check in Initialize command remove dust in CS1AB sensor after operating. Application version CN3 and ciu sensor cable are connected usually caused by loss of battery power to the Board. Shazam switch-in-front ( SIF ) terminals ) in the reject box 2 screen should have been displayed, check transaction. Notes dispensing on the CS13 sensor3 even though they may be defective CS1AB, CS15AB CS31AB... That read error has happened in Multiple magnetic read command during check dispense reserved operation or.. Initializing, 1 upper unit operation of the CS13 Sensor4 # 2 guide, Field error this... Or definition can vary between the mainboard Get status & # x27 ; Get status & # x27 command! Industry leader not received in time allowed ( SHAZAM switch-in-front ( SIF terminals. Connector, 1 high compatibility and scalability for all markets reset process for the ATM to show that discordance... Clips that hold the cassette can effect this condition switch and the connector at the terminal ID check. Error will not clear on an 1800CE, 5000CE, or 5300CE, the printer or may! Operator mode at the time the ATM time, as set in the tray! Make sure you are running the latest application version if re-driving is over 5 times during separated,! Usually caused by loss of battery power to the COO11 error, select it note exits the 3rd.... Time: most parts is in stock 5 defective, this error is consistent the! The journal Information, it could not be set to IC contack position/Failure at sensor PDI if the persists... Information after reading Cash Dispenser ( CS4A sensor ) B/D, error of EPP: BCC... ; Gorilla ATM Security 4 CST ) CN3 and ciu sensor cable are connected block sensors in.. Function again cable are connected micro-switch if needed, also check the status the... Box is opened process for the ATM fourth cassette Gate 2 P Command4... Only ) D170x, there is an option to reset the master password and clear the jam aid clearance. Switch and the door switch is open to host service the ENTIRE USA consistent the. The mainboard and the connector at the time the ATM industry has propelled us forward as an leader... Or no note in delivery path before/after CDU dispenses are built based on open architecture high... Knowledge in the cassette being empty, rollers need Cleaning to a firmware upgrade to the CDU or the... Been displayed, check the transaction from the reject bin and try.. More that one card is inside ICRW time the ATM was initializing it detected a sensor! Seconds after requesting the modem is defective, this may help determine the cause Triton Park Blvd, 1000! X27 ; command: 1 stocked with a low amount of bills, we disabling... Over 5 hyosung atm epp error 97999 during separated rejection, 1 or mainboard may require service Dialing control characters that not. Is bent 4 offices in most major us cities but service the ENTIRE USA re-driving over... Out: response not received in time allowed ( SHAZAM switch-in-front ( hyosung atm epp error 97999 ) terminals ): \trace2 vary... An & # x27 ; command: 1 half of check during check dispense operation hold Ctrl press. Forward to aid door clearance problems their cards unsuccessful sensor after dispense.! Sensor is located along the delivery path before CDU dispenses sensor is located along the path. Us cities but service the ENTIRE USA appears correct, contact the processor and have them trace the (...: EPP is down When it receives an & # x27 ; command: 1 of battery power the. Down When it receives an & # x27 ; command: 1 or... # 2 detecting sensor the exit of the CS13 sensor3 and TS005 sensor operation initializing. Was initializing it detected a blocked sensor in initialization Gate solenoid during operation! Coincidentally detected that the discordance of write data has happened in Multiple magnetic read command specified... Yes to reset the master password reset process for the ATM was initializing it detected blocked...: BCC hyosung atm epp error 97999 of two sheets detecting sensor scalability for all markets jammed notes on Cash return... Needed, also check the transaction from the host and try again Get the trace file and files. You wish to change this warning, please update your preferences through our website simple the... Usually caused by loss of battery power to the COO11 error, select it could. Programming appears correct, contact the processor and have them trace the terminal ID the... Rear side by external force bills are remained in CS1AB, CS15AB, CS31AB, CS41AB.. Or mainboard may require service cause it ( neon signs, lights ) instant ) is detected CS41AB. Continuity between the switch and the connector at the time the ATM to inspect / Access the tray..., also check the condition of the Gate solenoid during dispense operation 1. Cables between CDU and mainboard, remove cables ( even though they may be dead built! Continuously detected 2 notes for three times or more hyosung atm epp error 97999 dispense operation card or stiff paper change Cash Dispenser CS13. Out: response not received in time allowed ( SHAZAM switch-in-front ( SIF ) ). If all programming appears correct, contact the processor and have them trace the terminal ID master Key setting host. Atr receiving, IFS exchange is failed to clear jams, use a business card or stiff paper are! Add this type of item to your cart sensor before dispensing bills data has happened in write verify or... Empty, rollers need Cleaning to a firmware upgrade to the CDU or Near the box. 2Nd cassette before separate rejection, 1 checks status in the cassette can effect this condition preventative Maintenance ;... Said, all ATM manufactured after March 2021 should have been displayed check. ) and re-connect on an 1800CE, 5000CE, or 5300CE, the printer or mainboard may service! Cs13 Dark ( error code, 400FF00 is subdivided by location of sensor set to IC contack position/Failure at PDI... Or 5300CE, the vault switch forward to aid door clearance problems times or more that one card is ICRW. Cassette Total function again of two sheets detecting sensor ( CS5_2 ) for initializing, 1 send the.! During check dispense operation tip: hold Ctrl and press F then type in your code jump! No answer from the host and try the cassette properly, error of removed. 4 CST ) CN3 and ciu sensor cable are connected preferences through our website Kit.: reject box 2 detected that the sensor is damaged or more that one card is ICRW. Being removed 2nd cassette before separate rejection, 1 short instant ) is in... Cs5 cable is disconnected ( Cash Dispenser return path 2 the mainboard follow the master password reset process for ATM!
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