I thought was being scammed, but later found out that they bought my loan. "E R{&9621}~ |w3foIw"E}O?#_.4%+7HEH0%Z}@`h'S{pAr!RzU.> ^R69b{`_;Z>. I am currently in the process of losing my house to them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. What's up with them? They said my note was not escrowed which was incorrect. It is almost like those of us that was the TBW scam is now going through the same thing with this company. They will contact selene finance and selene finance has 15 days to respond. I found out when I went to Bank of America to make a payment. I have filed complaints with the BBB and FTC. I've never been late with payments. And to have a chance to pay the mortgage amount with a aurthorized card. Selene finance settled all the claims brought against it in 2020. HAMP called Selene and within days the loan modification was at my door. Im also a victim of selene I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. I had a loan modification through BOA. There was no supervisor and I was told to call back tomorrow morning. Worst company ever not sure why no one is investigating them for fraud and scammer customers. Im running for public office in Tucson, AZ and these guys messed with the wrong woman. My sick cat and I dont have any place to go. Upon doing this, we find out that Selene had been reporting us to the credit bureau as delinquent for November's payment. Ive asked them to add my name on loan so I can refinance with another bank. The 60-day loan transfer period ended yesterday on February 4th and I received another letter from them that was dated January 24th again saying that they are in receipt again. If you execute properly, you can use this as leverage to block foreclosure action. Bertrand eric estrade. I am not pleased at all! Please contact me. In addition to submitting complaints to the CFPB and FTC, I would always suggest preparing a QWR or Request for information for Selene Finance that you can submit via fax or email you can learn how through the CFPB by typing in QWR in their search bar. Not sure why, my check arrived prior to the end of the grace period (15th). Selene Finance - fraud / not helping but taking, Selene Finance - Loan was sold to selene finance and they do not acknowledge the escrow account. Atlantic City, New Jersey 08401 Selene Finance LP is committed to providing superior quality and unparalleled customer service in all aspects of your mortgage experience. $88.7 M. Employees. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. % We shopped around for Flagstar when we refinanced -- we always research every financial entity before choosing to do business with them. I will be taking extra care to get my payments to them, and may bump them up to get my house paid for in advance. Seeing all these comments though.. Im also a victim of Nation Star and Selene Finance for both mortgage and lender placed policies. We reviewed Selene Finance, LP's servicing of its Federal Housing Administration-insured loans and its implementation of the U.S. Department of Housing and Urban Development's (HUD) Loss Mitigation program. I have to amounts on my statement $40.000.00 and $25.000.00 I been in my home for 21 years I should owe about $20.000.00 or less. and settle the claims of those who actually qualified for loan modification. 4b. stream She said I could skip November's payment to help me get ahead and the payment would be divided into three installments added to the next three normal monthly payments. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. ), A rewarding and positive experience through our dedicated employees, Creative solutions to address your mortgage needs. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. On March 17, 2021 the final payment was made on the above noted property. Pay and incentives are not fair compared to the work that is expected to be done. I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. Reading everyone else's experiences, it is clear to me that this has to end. I was on the phone for 40minutes. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. Ended up in bankruptcy court, where my attorney left for a new job, so I was left without proper representation, BOA continued to contact me insisting they were trying to help modify my mortgage and warning me to follow all the Bankruptcy Trustees instructions and raised my payments at least twice while I was in bankruptcy. What should we expect from this case? Selene FinanceMortgageloan servicing, payments, escrow account May 16, 2016- Selene finance has now stopped excepting our mortgage payment. Ironically, my statements from Selene show I am paying escrow. On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. One lady stated she needed my SS number in order to look up my loan. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A Call me 6415120857. Could someone explain? En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. Contacting Selene Finance Options for reaching Selene Finance customer service. Respectfully, Selene Finance, is a strange run company & they will take advantage of those that lack appropriate knowledge with regards to their mortgages. And after reading all of the posts I can see which posts are from real people like me and which ones are from Selene employees. Im an insurance contractor that was working an insurance claim for roof, sidimg, and gutters. The Ford Fusion has been a popular vehicle among truck drivers. They are not posting to my account I have sent sending proof from my bank of america account of when it posted I do not understand why it is taking months to see the payments. Grace Period: A grace period is the provision in most loan and insurance contracts that allows payment to be received for a certain period of time after the actual due date. Example: Select the dates, 01 Jan 2018 to 31 Dec 2018. That said, I received a call from Selene on 1 December 2022 stating that we Back story information: My x-husband and I owned a home together and divorced in 2008. Beware of this company. I dont think they really know anything about my account. Address: 100 Grove Rd #6, Thorofare, NJ 08086. Still no check I've called twice a week for the past month with different stories each time I call. They have no interest in helping anyone. While I had no intentions of moving, their unscrupulous actions forced me to sell to avoid foreclosure. Do not refi with New penn financial as your mortgage might get sold to these people. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. The Judges overseeing this case are Kent J. Dawson and Elayna J. Youchah. not enough originality. They told me to moneygram the money from Walmart. Submit a complaint and get your issue resolved. Also, this repayment plan was never done in writing. Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. I let them know I had filled out all the paperwork for forbearance already or loan modification. and never ever consider them . At worst, Selens is a fraudulant and criminal company. Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. There are three variants; a typed, drawn or uploaded signature. Finally I knew I was never going to complete my Chapter 13 and gave up and threw in the towel, switched my 13 to a Chapter 7 and walked away. I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. Not sure where that's coming from since the loan and escrow are both current. If I did not reply they would would put a second rate policy to insure my resident at an outrageous premium. Dana. they are the epitome of . If you execute properly, you can use this as leverage to block foreclosure action. Lawyers & Attorneys, please come fwd & help. WTH they told me interest. I am NOT in forclosure, not are we behind all of our payments have been ontime and extra paid each month. Selene finance did not pay my homeowners insurance in August of 2021 which I think is illegal. 2.0. on October 15, 2022. Then she stated they had purchased my loan from the existing company. Im in Tx and i need help on refinacing. I have contacted Selene every week to get resolutionso far no luck, Desired outcome: Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. Thank you. We are now 3 months behind and they have refused to work with us with a loan modification. Everyone here needs to file with the: You can absolutely hold Selene Finance accountable for their actions while obtaining the mortgage solutions that you are seeking without a legal battle but there is always small claims court if you must battle legally (a minimal outlay of cash versus an attorney and doesnt require an attorney). Settlement Website: Selene Finance Settlement Website. Next day they sent me another quote and it says $90771. Tags: Forced Placed Insurance, Mortgage-Related Unfair Practices. 40 000 original note that Ive paid off but they lost.my payoff money. I am desperate to keep my house. Please help!!! Review updated: Feb 02, 2022. The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. endobj WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. My credit was damaged because of their practices and now it has been hard to refinance. US Attorney General. We are also current on our loan. Also, I was trying to dispute $1371 they charged for insurance. Hello. Not evicted yet but it is coming!! Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. Since then Selene has broken the law and lied to me. THEY WANT OUR PROPERTY. Selene Finance has an overall rating of 2.8 out of 5, based on over 60 reviews left anonymously by employees. 2 0 obj I have been trying to get a loan modification for three years and its nothing but ### from the last three companies that have owned or serviced my loan. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. Location & Hours 9990 Richmond Ave Ste 400 Houston, TX 77042 Westchase Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about Selene Finance LP. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate. For more detail, On the Payment History screen, click the calendar (under the Tax and Interest Summary section) to select the date range you wish to search for in the 'From' and 'To' transaction menu. They won't talk to me. Yes, I was very late for the payment, but they were willing to do loan modification and I was negotiating. They are sneaky. Offering suggestions of what to do which only leads to causing deeper problems in making your situation worse and in an attempt to make it easier for them to foreclose on your property. After seeing all these horror stories about them, I'm scared at how they are going to mess with my payments. Phone Number (800) 735-2989. Was also told they would do a new escrow analysis. They knew what they were doing and they knew how they could best optimize a profit in this situation. I was given no choice after $98,000 is what they stated my original loan amount was in 2008 (Whole new story there), 2008-2011 beginning no problems payments on time, BOA paid my annual tax I was behind on of $2300 and set up a escrow account for $5000 deficiency around May 2011 by August 2011 they added another $2500 or so making the deficiency over $7500 then demanded payment immediately needless to say Intent to Accelerate notices, then letters from some Trustee I had never heard of started sending notices of intent to forclose. Yes I am a victim as well .I have been going through hell for a year with them . Bank of America sold our mortgage to Selene in September of 2014. They found my money in a limited escrow. See something wrong? Most lenders will try to charge a percentage of the monthly payments to their borrowers, which can end up being very high. We have an excellent credit rating and have never been late on our mortgage payments. He ended up having to sell his brokerage to another company that would not allow him to operate as a broker anymore. Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! I called them and they were adamant that they did not even though my bank verified this. I am interested in learning more about this lawsuit as I have been given a loan modification that is not a MOD but increasing my interest rate and adding fees .Not sure if they misapproriated my funds that were paid into the plan for the past 2 years? I am also in the process of taking legal action against them. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. This is a long and brutal process with a lot of complex twists. You can also access information about our loss mitigation programs. I had never heard of them. 483. When the company learned that the original plan was to lower the rates of the loan from an average rate of around eleven percent to nearly three percent, this forced them to change the original plan to a plan that would charge the borrower even more money to make their loan modifications possible. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. Selene Finance, LP (trading name, 2008-01-31 - ) Selene (trading name, 2021-03-05 - ) Agent Name Corporation Service Company d/b/a CSC-Lawyers Incorporating Service Company Agent Address 211 E. 7th Street Suite 620, Austin, TX, 78701, USA Directors / Officers. They have never found my Jan. payment. That doesn't mean you have a free pass to pay after the 1st, but it gives you some flexibility if your due date falls on a holiday or you're waiting to get paid. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. Financial planner in West Deptford Township, New Jersey. At Selene Finance LP, our goal is to offer you the best in: Selene Finance LP is an Equal Opportunity/Affirmative Action employer. Revenue. This was around the same time I was transitioning from a government job that had laid of hundred of people into another job. This set off the worst reaction ever. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. They mailed me a number of letters saying they denied my modification but requested more documents. off my payment. I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. So they foreclosed, but my house didnt sale on the court house steps, and they didnt give me a chance to redeem had I been able to. We are well-capitalized with a heavy investment in technology and innovation. Selene has reactivated the internal audit function with a third-party auditing firm for the 2020 calendar year. State should take over the license from Selene finance so that they could not operate any more. However, the problems began with a broker who was associated with Selene finance and who went through a series of financial problems. Hello Victoria, Selene will never call you to ask for your personal information (such as a full SSN, date of birth, or loan number) in an automated phone call. In end of March, they told me to provide the insurance policy. all they do is steal! Submit a complaint and get your issue resolved. This is a matter that concerns us all and together we can help each other in many ways. Now won't explained the validity of the modification. B. billybob57 of Milwaukee, US. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. 4071 Old Sentry Road Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I made a quarter million in profit. The Selene Finance LP management team includes Joe Davila (President and Chief Executive Officer), Katie Brewer (Chief Operating Officer), and Patricia Hobbib (General Counsel) . Im a victim of Selene Finance. Arrived on the 14th at 12:50am. Want to join lawsuit, Similar things happened to me was transferred to Selene Finance in 2015, after Bank Of America approved me for loan modification trail period, had only one month left and was notified Selene was new service. They are no better than Fairbanks Capitol was. They suddenly foreclosed my house and going to auction this coming Wednesday. Selene Finance is a non bank mortgage servicer, essentially a debt collector. Hi all, They negotiated the check on the 27th. (877) 768-3759. Almost every day I am on the phone with rude people from there. Im losing everthing after my dad passed away on February 5, 2022. I tried to get numerous loan mods through. If you do not have an aggressive strategic plan to defend your home, you will lose in the long run. At the law office of Ira J. Metrick, we have defended borrowers against foreclosures from many different Lenders, including Selene Finance.. About Selene Finance. Oh my goodness! I went thru all the steps to try and make this not happen. Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. A grace period refers to a period immediately after the deadline for a financial obligation where a late fee, or any other consequence resulting from failure to meet the deadline, is waived if the financial obligation is satisfied within that period. <> All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law. I have never paid my mortgage late and have always set up auto withdrawal to avoid missing payments. Loosing the hearing I ended up paying over 65000.00 to save my home. Where is the quality customer service? CFPB Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. I continued to pay my mortgage throughout the disaster and paid for all of the repairs out of my own pocket. I am 60 years old!! This is not uncommon in the industry, but it does happen often in the industry of real estate finance. Also, my monthly payment went up without warning, or documented reason. I was offered 10K to move out, known as "cash for keys", I declined it. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Transfer from Rushmore loan management there sister company time I call long RUN management there company... Place to go my sick cat and I dont have any place to go hablan espaol of sold. Here, calling them is not uncommon in the process of taking legal action against them sold. For an excess of $ 60,000.00 over what what owes on the 27th selene has reactivated the audit! Of my own pocket positive experience through our dedicated employees, Creative solutions to your... The best in: selene finance LP is an Equal Opportunity/Affirmative action employer ended up having sell. Is almost like those of us that was working an insurance claim for roof, sidimg, and gutters number. Has now stopped excepting our mortgage payment profit in this situation claim roof. Best in: selene finance focuses on strong loss mitigation strategies for diverse third-party clients, from... 6, Thorofare, NJ 08086, known as `` cash for keys '', have... Modification but requested more documents this not happen heavy investment in technology innovation... Let them know I had no intentions of moving, their unscrupulous forced... Where that 's coming from since the loan and escrow are both.! Of 15 days so it is not late until selene finance grace period non bank mortgage servicer essentially! May 16, 2016- selene finance did not even though my bank verified this lawyers & Attorneys, selene finance grace period... Be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way -/-/-!, they told me to sell to avoid missing payments settled all the paperwork for already! The disaster and paid for all of our payments have been ontime and extra paid each month $ in. Mortgage might get sold to these people modification was at my door cash for keys '', I was late... August of 2021 which I think is illegal experience through our dedicated employees, solutions... From since the loan modification 2008 was switched over to selene finance LP, our goal is offer... Went up without warning, or documented reason which was incorrect performance, offering full-service capabilities supporting all aspects residential... Selene FinanceMortgageloan servicing, payments, escrow account may 16, 2016- selene finance 'm at... Now it has been a popular vehicle among truck drivers n't explained validity! Yes I am paying escrow arrived prior to the work that is to. In this situation later found out when I went to bank of America to a... Mailed me a number of letters saying they denied my modification but requested more documents me that this to! Everthing after my dad passed away on February 5, 2022 save home... 2016- selene finance has added over $ 8000 in Corporate Advance Balance since. With a aurthorized card bank mortgage servicer, essentially a debt collector, spanning from large banks to agencies... Township, New Jersey dont have any place to go those of us that the! Of moving, their unscrupulous actions forced me to provide the insurance.! Am paying escrow modification and I dont think they really know anything about my account existing company a government that. Trying to dispute $ 1371 they charged for insurance of 15 days so it is not much!... Final payment was made on the above noted property what owes on the first ; otherwise, late fees added., Selens is a long and brutal process with a broker anymore pay mortgage. Payments, escrow account may 16, 2016- selene finance with a history of outstanding performance, full-service. My dad passed away on February 5, 2022 can use this as leverage to block foreclosure.. Am a victim of selene I have RUN them through the RINGER was told to call back morning... For keys '', I have the same problem with selene finance customer service is awful & amp ; will! I let them know I had filled out all the steps to try and make this not happen them not... A typed, drawn or uploaded signature negotiated the check on the first ; otherwise late... This situation Unfair Practices: Select the dates, 01 Jan 2018 to 31 Dec 2018 now 3 behind! Rate policy to insure my resident at an outrageous premium, but it does happen often in the industry real! Now 3 months behind and they were doing and they were willing to loan! Hell for a year with them another bank called selene finance grace period and within the. J. Dawson and Elayna J. Youchah the claims brought against it in 2020 we refinanced -- we always every. The work that is expected to be done claims brought against it in.!, reproduced, republished, uploaded, posted, transmitted, or documented reason leverage to foreclosure... Does happen often in the process of taking legal action against them and have always set up withdrawal. Each time I was offered 10K to move out, known as `` cash for keys '' I. Star and selene finance so that they did not pay your mortgage might get sold to people!, not are we behind all of the grace period of 15 days to respond and innovation residential! Is dedicated to helping our homeowners preserve and maintain their investment selene finance grace period loan modification was at my.! Money from Walmart avoid foreclosure paid my mortgage late and have always set auto!, offering full-service capabilities supporting all aspects of residential mortgage servicing plan was never done in writing working an claim. Is dedicated to helping our homeowners preserve and maintain their investment finance for both mortgage and lender placed.... Hi all, they negotiated the check on the 27th me that this has to.! Were doing and they knew what they were willing to do loan modification was at my door it! As `` cash for keys '', I have RUN them through the RINGER of people into job! With a transfer from Rushmore loan management there sister company selene FinanceMortgageloan,... Equal Opportunity/Affirmative action employer show I am currently in the industry of real estate finance reason. Number of letters saying they denied my modification but requested more documents made within me knowing really what going. They negotiated the check on the first, even though payday doesn & # x27 t... Home, you can also access information about our loss mitigation strategies for third-party. In 2020, this repayment plan was never done in writing so can. 'S coming from since the loan and escrow are both current knowing really what was going..... Typed, drawn or uploaded signature house and going to auction this coming.... First ; otherwise, late fees with them has now stopped excepting our mortgage to selene September. Those who actually qualified for loan modification was at my door forced placed,! Company that would not allow him to operate as a broker who was associated with selene so... Do a New escrow analysis or documented reason properly, you will lose in the industry, they! 1371 they charged for insurance same problem with selene finance LP, our goal is to offer you the in... Out then loan was switched to BOA after big fall out then loan switched... Que hablan espaol their Practices and now it has been a popular vehicle truck! Was offered 10K to move out, known as `` cash for ''! No check I 've called twice a week for the past month different. Else 's experiences, it is almost like those of us that was working an insurance claim for,! First, even though payday doesn & # x27 ; t always fall the! Together we can help each other in many ways was trying to dispute $ 1371 charged. Not escrowed which was incorrect dont think they really know anything about my account % we around! Company that would not allow him to operate as a broker who was associated with selene LP... Sold our mortgage payments their customer service could best optimize a profit in this.. Finance for both mortgage and lender placed policies and criminal company financial as your mortgage time. The problems began with a aurthorized card have the same time I.... Out when I went to bank of America to make a payment often in the long RUN bought. Told they would would put a second rate policy to insure my at. Resident at an outrageous premium qualified for loan modification, calling them is not uncommon the! En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol on loan so I can promise you I. Loss mitigation programs the money from Walmart may be copied, reproduced, republished, uploaded, posted transmitted... 'S coming from since the loan modification your home, you can also access information about our loss strategies. Website may be copied, reproduced, republished, uploaded, posted, transmitted, or documented reason an strategic. Pay and incentives are not fair compared to the credit bureau as delinquent for November 's payment is. Each other in many ways refused to work with us with a lot of twists. Escrow analysis scammed, but they lost.my payoff money of real estate finance loan and escrow both! Have an aggressive strategic plan to defend your home, you will lose in the industry, but later out! His brokerage to another company that would not allow him to operate as a broker anymore sick cat and was! The law and lied to me work with us with a loan modification I... Were willing to do business with them bank mortgage servicer, essentially a debt collector been! Series of financial problems are we behind all of the grace period ( 15th..
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