that you agreed you read and understoodprior to submitting the order. The wig I bought was defective, I will be emailing them to see what could be done. I ordered some of them for holiday parties which clearly I'm not gonna get in time. Life isn't perfect, but your hair can be. So I went back to the website to see that the rest of my order isnt in stock neither. They sell items that are out of stock on their site but the site will show it is in stock. Before washing, gently detangle using a wide tooth comb. For the best experience on our site, be sure to turn on Javascript in your browser. What upsets me with that is I feel as though I shouldve been notified beforehand. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. *******. Im sticking to Wigtypes.com where my orders are always processed quick. This is how orders are around this time of year due to the holidays and high volume. Leave this blank if you'd like to publish your review anonymously. Remove the hair from the water and rinse it thoroughly with cold running water. I won't be in at my expected delivery time. We are very sorry to hear this. We do not notify of any delays unless it will exceed more than that time frame. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email What can I do if I haven't received my parcel? I will continue being a repeat customer. Vontella, seems really suspicious &' i can have the whole website shut down. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. We do not notify of any delays unless it will exceed more than that time frame. What's Ebonyline.com's cancellation policy? DO NOT buy here, else you will be waiting until the world ends. Thank you & keep offering great products & customer service! elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thank you for giving us a shot. Service 296. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Verification can help ensure real people write reviews about real companies. Priority Mail 9205 5000 0000 0000 0000 00. The people stopped emailing me back and no one answers the phone. Was not notified until I reached out via email. Never again will I shop with these scammers. Customer Support Team. We look forward to have you here as a valued customer! ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. Wait a few minutes then rinse. I love ebonyline! Email Address (Required) Identifying Number. They need to be closed DOWN!!!!! Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . This will be my LAST TIME ordering from this company!!! In some cases we do require Identity verification is the process where you prove you are you. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. Customer Support Team. Once again we do apologize for any misunderstanding. DAEJONNA D at Ebonyline was absolutely wonderful to work with! They had told me that they do not give shipping labels and to have it back in 7 business days. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. \r\nLadies, please do not waste your time and money on this website. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. We understand online shopping can be difficult since you cannot see feel or try on items however When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. Thank you for taking the time to share your positive feedback! EMAILED. We are glad our customer representative Hector was able to assit you. Before washing, gently detangle using a wide tooth comb. I have attached am email history.The ignored my request for a "Refund Return Authorization". The absolute WORST customer service imaginable. Before washing, gently detangle using a wide tooth comb. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. Companies can ask for reviews via automatic invitations. Shonta Alexander Once again we do apologize for any misunderstanding. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. Copyright 2000-present Ebonyline.com. Tracking Number(s): 61290988116522405530 Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Check on the status of your order by logging into your account or by using the form below. If you have any questions, please email us at ask@ebonyline.com. View the, Yes. We do not notify of any delays unless it will exceed more than that time frame. This morning Ive called several times and cant even get through. How do I cancel with Ebonyline.com? All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. As of August 9, 2021, Ebonyline.com does offer free return policies. Learn more about our products and services with articles, videos, and how to's. Will definitely be purchasing again in the future! Thank you for your feedback. Certified Mail 9407 3000 0000 0000 0000 00. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Order Shipments ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. For the best experience on our site, be sure to turn on Javascript in your browser. Thank you Diana In customer service for helping me find a great place to review your company! Description and quality of all products on our website are from manufacturers' descriptions. For the best experience on our site, be sure to turn on Javascript in your browser. Tonessa, You'll want to bookmark that login page so you can easily find it again. Ebonyline. Excellent Prices and up to date selections, as well as on time shipping. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. Click the "Add to Cart" button to proceed to checkout. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. The order preparation may take as early as one day or up to 7 business days. Global Express Guaranteed 82 000 000 00 Customer satisfied. Order # 1575676 COMPLETE If you need before a specific time frame we do mention to reach out to us to verifystockavailability. i already emailed you! I wanted to know about a specific wig and my questio. Hello, I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. Thank you for your feedback. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. Thank you for taking the time to share your positive feedback! They say my order was going to ship out in 24 hours. NEVER AGAIN WILL I ORDER FROM ebonyline. Get exclusive deals, promos and giveaways! It seems that they know that they have sold me a bad product and is trying to find out ways to not give me back my $39.68. Means everything to us to see our customers satisfied. Ebonyline. Your browser does not support embedded videos. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. 57% off. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. Customer Support Team. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. They always have the items I need. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. They ignored my email and chaser. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thank you for your support! Shipment #0011867 Print ShipmentTrack this shipment I reached out via email and also instagram and there has been no feedback. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Remember the model is not you and might look different on you. Unfortunately you will have to follow the policy. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. For the most part, they usually have it. A claim was filed and a refund was issued. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. Hello, Easy answered professionally. Amazing! We do not notify of any delays unless it will exceed more than that time frame. To this date I have no idea where my order is. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! You will be contacted by email to verify your review. Value 290. But efficient. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. They did not even have the decency to discuss refund option. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. I had to jump on the chat on the website to discuss my order with someone. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Modification & cancellation policies rating: 5.0 - 1 rating. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. To checkout selections, as well as on time shipping you Diana in customer service for helping me find great! ' descriptions the wig I bought was defective, I will be waiting until the world.... 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